Perfection is our passion. We double
check every case before it goes out the door to ensure that all
are free from defects. Therefore, remakes and adjustments are
almost non-existent in our laboratory. Our philosophy is "do
it right the first time".
All completed cases are
guaranteed for two full years from the date of delivery. This
helps assure you and your patients peace of mind. If the case is
unsatisfactory, simply return it and we will adjust, repair or
remake the case free of charge.
prosthesis must be returned with model work in order for the
warranty to be applied.
Our Warranty does not cover the
- Cash refund or credit
- Alloy, implant parts, attachments, zirconia/allumina copings
- Changes to the original prescription
- Repairs/Remakes resulting from non-lab related problems such
as accident, failure of supportive tooth or tissue structures,
poor-quality impression, improper preparation, unclear
instruction, improper dental hygiene etc.
- Prostheses partially or completely fabricated by other dental
- Consequential damages such as inconvenience, lost chairtime,
lost wages, bill from another dental lab etc.
**Excel Dental Lab reserves a
right to determine where the fault originated (within or outside
lab) and make a final decision on the appropriate action.